*** Information on this page updated periodically.
What is the return and exchange policy?
Qualified returns are accepted up to 14 days and must be in the same condition as you received it, unworn, unused/unopened with tags in place and all packaging and materials included. Contact us within 2 business of receiving your order to inform us of your return or exchange, and to have a Return Form emailed to you if one was not included with your package, you may also download one here. Returns will not be processed without this form.
What items are Non-Returnable?
Returns not accepted on perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, makeup, bath & body products, hair care products & accessories. etc.). We also do not accept returns on sale items, gift cards. software, video games, subscriptions/services, movies, cd's. Contact us if you have questions or concerns about your specific item.
NOTE: We reserve the right to change/edit this list of unacceptable returns at our sole discretion without prior notice to you. It is recommended that you review this information per visit prior to ordering.
Are Exchanges Accepted?
Yes, qualified items can be exchanged up to 14 days as long as the item is in the same condition as you received it, unworn, unused/unopened with tags in place. all packaging and materials included.
What about Shipping Damage & Warranty Coverage?
Damaged orders in whole or in part must be claimed by the carrier. Defective merchandise can be replaced, but items damaged by the postal carrier cannot. However, if your purchase includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement first.
What can I do about Missing, Damaged or Wrong Items?
If you are missing an item or receive the wrong item, contact us immediately. If you receive a defective item, take pictures of the defected parts of the item and email them to us or include the images with your return, either way, a written explanation and images of the defect must be included with your return. If we find the defect to be internal, a full refund of the purchase price will be issued, if the defect is not internal or not found, we will issue a partial refund of the purchase price. Shipping costs are not refunded.
Do you accept orders placed outside of the US?
We ship merchandise within the Contiguous US, Alaska & Hawaii.
How long will it take to receive my order?
Contiguous US | Standard Shipping
Orders usually ship within 2-3 business days and should arrive within 5-7 or 14-25 business days depending on the item's location.
Alaska & Hawaii | Expedited Shipping
Orders usually ship within 2-3 business days and should arrive within 7-14 or 15-30 business days depending on the item's location.
Do you charge Sales Tax?
Sales tax is charged on orders to locations we are required to collect by law. See cart for these charges.
What is your Cancellation Policy?
Once submitted, orders can only be canceled if your item choice is out-of-stock. We will notify you if this occurs then you will have the option to cancel your order, substitute the item or wait for the item to be restocked. Otherwise, orders cannot be canceled once submitted and will need to be returned to us. If we do not hear from you within 24 hours, after receiving your return the order will automatically be refunded according to our refund policy.
Why did I receive my items in Multiple Shipments?
Depending on availability and/or the size and weight of an order, we may be unable to send a whole order all at once so orders may sometimes be shipped in multiple packages. However, when possible, we make every attempt to ship all products contained in a given order at the same time.
In addition, products that are unavailable at the time of shipping will be shipped as they become available. You will be refunded for any products that are unavailable after all available items have shipped plus any applicable taxes and/or shipping charges.
You will only be charged for shipping at the rate quoted to you on your purchase receipt or shopping cart, and the entirety of the shipping charge will be applied to the full order on multiple shipments.
Can you ship to a Different Address?
Yes, just enter your address under the billing section and the recipient's address under the mailing address section. You may need to sign up for a PayPal account to add multiple addresses.
What can I do if I order an item that is Out of Stock Item?
1) You may choose to wait for the item to be restocked. (You will be charged when the merchandise is back in stock and ready for shipment.)
2) You may substitute the item for another one of equal or lesser value or pay the difference in cost + any additional shipping charges for another item more than the original. (We will send you another item of your choice.)
3) You may cancel your order. (We will issue a full refund upon your request for cancellation.)
What are your Shipping Charges?
Add items to cart to view shipping charges.
Do you accept Orders by Mail?
Yes, we do. To order by mail, print & mail in your invoice to us with your payment, or contact us. We only accept Cashier's Checks & Postal Money Orders by mail.
Please be advised that Payments are due within 7 days of ordering. After payment is received, and depending on the package destination, Contiguous US customers allow 10-15 business days for your order to arrive and 15-20 days for Alaska and Hawaii orders to arrive . Non-payment after 7 days will result in the order being automatically canceled.
What Payments do you accept?
PayPal & Credit cards are accepted for online purchases and Cashier's Checks & Postal Money Orders are accepted for purchases by mail, in U.S. Dollars only. Stripe not accepted at this time.