Faq's

*** Information on this page updated periodically.

What is the return and exchange policy?

Qualified returns & exchanges are accepted up to 14 days and must include all packaging and materials, with tags in place.

What items are Non-Returnable?

Returns not accepted on used/pre*loved items, closeout items, hosiery, swimwear, undergarments, personalized/engraved products, health & beauty products, bath & body products or hair care products.

NOTE: We reserve the right to change/edit this list of unacceptable returns at our sole discretion without prior notice to you. It is recommended that you review this information per visit prior to ordering.

Are Exchanges accepted?

Qualified Exchanges are accepted up to 14 days.

What about Shipping Damage & Warranty Coverage?

Damaged orders in whole or in part must be claimed by the carrier. Defective merchandise can be replaced, but items damaged by the postal carrier cannot. However, if your purchase includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement first.

What do I do about Missing, Damaged or Wrong Items?

If you are missing an item or receive the wrong item, contact us immediately. If you receive a defective item, take pictures of the defected parts of the item and email them to us or include the images with your return, either way, a written explanation and images of the defect must be included with your return. If we find the defect to be internal, a full refund of the purchase price will be issued, if the defect is not internal or one is not found, we will issue a partial refund of the purchase price. Shipping costs are not refunded.

Do you accept orders placed outside of the US?

We do not ship merchandise outside the Continental US with the exception of Alaska & Hawaii and U.S. Territories Puerto Rico & the US Virgin Islands.

How long will it take to receive my order?

See Shipping page for this information

Do you charge Sales Tax?

Sales tax is charged on all orders to Louisiana & California

What is your Cancellation Policy?

Once submitted, orders can only be canceled if your item choice is out-of-stock. We will notify you if this occurs then you will have the option to cancel your order, substitute the item or wait for the item to be restocked. Otherwise, orders cannot be canceled once submitted and will need to be returned to us. If we do not hear from you within 24 hours, the order will automatically be refunded.

Why did I receive my items in Multiple Shipments?

Depending on availability and/or the size and weight of an order, we may be unable to send a whole order all at once so orders may sometimes be shipped in multiple packages. However, when possible, we make every attempt to ship all products contained in a given order at the same time.

In addition, products that are unavailable at the time of shipping will be shipped as they become available. You will be refunded for any products that are unavailable after all available items have shipped plus any applicable taxes and/or shipping charges.

You will only be charged for shipping at the rate quoted to you on your purchase receipt or shopping cart, and the entirety of the shipping charge will be applied to the full order on multiple shipments.

Can you ship to a Different Address?

Yes, just enter your address under the billing section and the recipients address under the mailing address section. You may need to sign up for a PayPal account to add multiple addresses.

What can I do if I order an item that is Out of Stock Item?

1) You may choose to wait for the item to be restocked. (We will hold funds until merchandise is ready for shipment.)

2) You may substitute the item for another one of equal or lesser value or pay the difference in cost + any additional shipping charges for another item more than the original. (We will send you another item of your choice.)

3) You may cancel your order. (We will issue a full refund upon your request for cancellation.)

What are your Shipping Charges?

See item to view shipping charges

Do you accept Orders by Mail?

Yes, we do. To order by mail, print & mail-in your invoice to us with your payment. We only accept Cashier's Checks & Postal Money Orders by mail. Phone orders not accepted at this time.

Please be advised that payments are due within 7 days of ordering.

After payment is received, allow 10-15 business days for your order to arrive. Non-payment after 7 days will result in the order being automatically canceled.

What Payments do you accept?

PayPal is accepted for online purchases and Cashier's Checks & Postal Money Orders are accepted for purchases by mail, in U.S. Dollars only. Stripe not accepted at this time.