Returns & Exchanges
Returns & Exchanges Processing
Qualified returns & exchanges are accepted in their original condition up to 14 days and must include all packaging and materials, with tags in place and in its original packaging. Contact us within 2 business days of receiving your order to inform us of your return or exchange, and to have a Return Form emailed to you if one was not included with your package, you may also download one here. Returns & Exchanges will not be processed without this form.
Visit PayPal.com to create and print a Return Label, the shipping supplier’s website of your choice, or your local post office to return merchandise, also be sure to choose a return shipping option with a tracking number to track your package then email this number to us. It may also be a good idea to add insurance to your package(s) for added protection.
A 30% restocking fee will be applied to non-defective returns, including returns that show signs of tampering or has been opened, have tags removed or has been used. Return shipping costs are the senders responsibility.
Returns not accepted on perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, makeup, bath & body products, hair care products & accessories. etc.). We also do not accept returns on sale items, gift cards. software, video games, subscriptions/services, movies, cd’s. Contact us if you have questions or concerns about your specific item.
** We reserve the right to change/edit this list of unacceptable returns at our sole discretion without prior notice to you. It is recommended that you review this information per visit prior to ordering.
To exchange merchandise, fill in the Return Form and send it to us with the items(s) you want to exchange along with additional funds to cover return shipping and any cost difference between the new item(s) and the current item(s) you are returning if applicable. If there are no additional funds included for shipping or any applicable item cost difference, or the new item is no longer available we will process your item as a return
Shipping Damage & Warranty
Damaged orders in whole or in part must be claimed by the carrier. Defective merchandise can be replaced, but items damaged by the postal carrier cannot. However, if your purchase includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement first.
Missing, Damaged or Wrong Items
If you are missing an item or receive the wrong item, contact us immediately. If you receive a defective item, take pictures of the defected parts of the item and email them to us or include the images with your return, either way, a written explanation and images of the defect must be included with your return. If we find the defect to be internal, a full refund of the purchase price will be issued, if the defect is not internal or one is not found, we will issue a partial refund of the purchase price. Shipping costs are not refunded.